Refund Policy

Policy Purpose & Applicable Scope

This Refund Policy establishes unified, fair, and standardized return and refund rules for all skin care and body care products. It protects legitimate customer rights and standardizes after-sales processing for cosmetic cross-border transactions.

60-Day Official Return Window

All global orders enjoy a 60-day valid return period starting from the delivery confirmation date. All return applications must be initiated within this timeframe to obtain official inspection and refund qualification.

Qualified Return Product Conditions

Returned skincare products must remain unopened, unused, intact, and within shelf life. All original packaging, seals, boxes, and accessories must be complete. Used, damaged, unsealed, or expired products are not eligible for return.

Evidence Submission Rules

Standard Refund Processing Time

After returned products arrive at the warehouse and pass official quality inspection, all refund review, verification, and fund release procedures will be completed within 5 to 10 business days.

Unified USD Refund Standard

All refund amounts are calculated and settled in US dollars according to the original order payment amount. Refunds will be returned to the original payment channel, subject to the processing cycle of banks or payment platforms.

Equal Protection for All Orders

Discounted products, seasonal skincare sets, and regular full-priced products enjoy identical refund standards. No discriminatory restrictions will be applied to preferential orders with valid quality problems.

Non-Returnable Situations

We do not support unconditional returns caused by personal skin adaptation differences, subjective dislike, or inappropriate usage expectations without objective product quality issues.

Policy Update & Dispute Basis

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes are subject to the latest official version.